Official Data Protection Document
camp5 Privacy Policy — User Data Protection
This Privacy Policy describes how camp5 collects, uses, stores, and protects your personal information. We are committed to safeguarding the privacy of every user in Malaysia in accordance with best practices in data protection.
Last updated: January 2026
1. Information We Collect
When you register and use the camp5 platform, we collect several categories of information to ensure our services function properly and securely. The types of information collected are as follows:
Account Information
Includes your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and manage your account.
Device & Browser Information
We automatically collect technical data such as your IP address, device type, operating system, browser type, and language settings. This data helps us optimise the user experience across platforms, including mobile devices.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect details related to the bank account or e-wallet you use. Your full account number is not stored directly by camp5 — transactions are processed through an encrypted, secure payment gateway.
Usage Data & Activity
We record your game history, bets placed, bonuses claimed, pages visited, and session duration. This data is used to improve the platform and detect any suspicious activity.
2. How We Use Your Information
Camp5 uses the information collected solely for legitimate purposes related to platform operations. We do not sell your personal data to any third party for marketing purposes. Your information is used to:
- Processing account registration and user identity verification.
- Facilitating safe MYR deposits and withdrawals.
- Providing responsive and effective customer support.
- Sending important notifications related to your account, transactions, and service updates.
- Monitoring and preventing fraud, unauthorised access, or illegal activity.
- Complying with all applicable laws and regulations in Malaysia.
- Improving platform features and content based on usage patterns.
3. Cookies & Tracking Technologies
The camp5 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you access our website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login, session security, and navigation between pages.
- Performance Cookies: Collecting information on how users interact with the platform to help us identify technical issues.
- Preference Cookies: Saves personal settings such as language preferences so you do not have to reconfigure them each time you log in.
You can manage or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect certain functions of the camp5 platform.
4. Data Storage, Security & Sharing
Storage & Retention Period
Your personal information is stored on secure servers protected with SSL encryption. Active account data is retained for as long as your account remains active. Once an account is closed, we retain certain records as required by applicable laws and financial compliance regulations in Malaysia.
Security Measures
Camp5 implements a range of technical and organisational measures to protect user data against unauthorised access, disclosure, alteration, or destruction. These include the use of HTTPS protocols, data encryption in transit and at rest, and strict access controls on internal systems.
Third-Party Sharing
Camp5 does not sell or rent your personal information to third parties. We only share data in the following limited circumstances:
- Payment service providers that process MYR transactions on our behalf, subject to strict confidentiality agreements.
- Legal or regulatory authorities when required under applicable Malaysian law.
- Technology provider partners who assist in platform operations, with access limited strictly to the data required.
5. User Rights & How to Contact Us
As a camp5 user, you have the following rights regarding your personal information:
Right of Access
You have the right to request a copy of the personal information we hold about you. This request can be submitted via our customer support email.
Right to Rectification
If you find any information that is inaccurate or outdated, you may update it via your account profile page or contact the camp5 support team for assistance.
Right to Erasure
You may request the closure of your account and deletion of your personal data. Please note that certain records may need to be retained to meet legal or financial compliance requirements before a full deletion can be carried out.
To submit any request relating to your privacy rights, contact us at: [email protected]
6. Changes to the Privacy Policy
Camp5 reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or their registered email address. It is your responsibility to review this policy periodically.
Continued use of the platform following any policy changes will be considered your acceptance of those changes. The date of the most recent update will always be displayed at the top of this page.
If you have any questions, concerns, or complaints regarding your privacy at camp5, please refer to our FAQ section or contact our support team directly via email: [email protected]. We aim to respond to every enquiry within three business days.
Have Questions About Your Account Privacy?
The camp5 team is here to help you understand how your data is used and protected. Visit our FAQ section or create an account to start enjoying a secure platform.